HI THERE, I'M MARIAH

I help customers stay, grow & feel cared for.

Customer Success by trade, marketer by passion, and photography nerd somewhere in between.

★ MY THING IS ★
Customer
Success
Matic
Sr. Customer Success Advisor
4.8/5 CSAT across 10–15 calls a day
Retention & Churn Prevention
★ MY THING IS ★
Marketing
Marketing Intern Matic B2B + B2C insurtech
Founder & Creative Dir. MJ Photography 300+ repeat clients
Community & Growth Amino Apps 2K → 8,842 members
Content & Community
Sales
Matic
Inside Sales Rep
131% quota · 122% upsell
Full-Cycle & Upsell
SNAP!
Photography
Mariah Justus
Photography
Founder & Creative Director
300+ repeat clients
300+ Repeat Clients
Account
Management
OhioHealth
Patient Access & Financial Services
50% co-pay collection vs 44% avg
Trusted Client Partner
Mariah Justus
Daisy the dog
      ↖ That's me! & that's Daisy!

HEY, HI 👋

Nice to meet you.

Over the years, I've worn a few different hats across Customer Success, Account Management, and Sales. I've helped customers adopt new products, navigate challenges, renew contracts, grow partnerships, and get real value from the tools they use every day. No matter the title, I've always been drawn to the same thing: building strong relationships and creating experiences that make people want to stick around.

Outside of work, I ran a photography business with 300+ repeat clients, which accidentally turned me into a bit of a marketing nerd. Between building a brand, creating content, and convincing people to book family photos on purpose, I learned a lot about what makes people connect, stay engaged, and keep coming back. Turns out customer success, marketing, and photography all have the same job: make people feel something worth remembering.

WHERE I'VE BEEN

The work, in order

Matic

Marketing Intern
May 2026 – Present · Remote

Studying B2B and B2C marketing at a top insurtech company — learning how campaigns, messaging, and brand come together at scale, and bringing my community-building and creative instincts to a growing marketing team.

Matic

Senior Customer Success Advisor Sales Agent Inside Sales Rep
Apr 2024 – Present · Remote

Held 131% average monthly quota with zero misses and 122% upsell. Sustained a 4.8/5 CSAT across 10–15 daily calls and generated 40% more cross-sell opportunities than the team average.

OhioHealth

Patient Access & Financial Services
May 2022 – Oct 2024 · Columbus, OH

Hit a 50% co-pay collection rate in a high-volume ED (vs. a 44% average) and doubled weekly financial-aid applications by redesigning intake to stay clear under pressure.

Amino Apps

Community & Growth Manager
Feb 2017 – Aug 2021 · Remote

Grew membership from 2,000 to 8,842 and lifted retention from 10% to 78% by building real engagement programs and a genuine culture of belonging.

Mariah Justus Photography

Founder & Creative Director
Apr 2023 – Apr 2026 · Columbus, OH

Built a client-facing business serving 300+ repeat clients through referrals and social marketing — owning every relationship, schedule, and communication.

THE RECEIPTS

A few numbers I'm proud of

131%
Avg. monthly quota attainment — zero missed
4.8/5
CSAT across 10–15 daily client calls
78%
Member retention, up from 10%
300+
Repeat photography clients

THE CREATIVE STREAK

I also took cute pictures.

My photography business taught me everything Customer Success didn't: branding, marketing, pricing, content creation, and how to get people excited about matching outfits for family photos. It's where my creative brain gets to play and where I learned that great experiences are built in the little details.

Model shoot photography
Model Shoots
Branding shoot photography
Branding Shoots
Graduation photography
& More ✨

WHEN I'M NOT WORKING

Outside of work.

A few things I love — tap a stamp to peek inside.

LET'S TALKSAY HILET'S TALKSAY HILET'S TALKSAY HI LET'S TALKSAY HILET'S TALKSAY HILET'S TALKSAY HI