HI THERE, I'M MARIAH
Customer Success by trade, marketer by passion, and photography nerd somewhere in between.
HEY, HI 👋
Over the years, I've worn a few different hats across Customer Success, Account Management, and Sales. I've helped customers adopt new products, navigate challenges, renew contracts, grow partnerships, and get real value from the tools they use every day. No matter the title, I've always been drawn to the same thing: building strong relationships and creating experiences that make people want to stick around.
Outside of work, I ran a photography business with 300+ repeat clients, which accidentally turned me into a bit of a marketing nerd. Between building a brand, creating content, and convincing people to book family photos on purpose, I learned a lot about what makes people connect, stay engaged, and keep coming back. Turns out customer success, marketing, and photography all have the same job: make people feel something worth remembering.
WHERE I'VE BEEN
Studying B2B and B2C marketing at a top insurtech company — learning how campaigns, messaging, and brand come together at scale, and bringing my community-building and creative instincts to a growing marketing team.
Held 131% average monthly quota with zero misses and 122% upsell. Sustained a 4.8/5 CSAT across 10–15 daily calls and generated 40% more cross-sell opportunities than the team average.
Hit a 50% co-pay collection rate in a high-volume ED (vs. a 44% average) and doubled weekly financial-aid applications by redesigning intake to stay clear under pressure.
Grew membership from 2,000 to 8,842 and lifted retention from 10% to 78% by building real engagement programs and a genuine culture of belonging.
Built a client-facing business serving 300+ repeat clients through referrals and social marketing — owning every relationship, schedule, and communication.
THE RECEIPTS
THE CREATIVE STREAK
My photography business taught me everything Customer Success didn't: branding, marketing, pricing, content creation, and how to get people excited about matching outfits for family photos. It's where my creative brain gets to play and where I learned that great experiences are built in the little details.
WHEN I'M NOT WORKING
A few things I love — tap a stamp to peek inside.
Outside of work
Collecting passport stamps and accidentally planning entire vacations around good food and walkable cities.
Outside of work
Reading fantasy novels, running a book club with 12-15 lovely ladies, and treating book buying like a competitive sport I'm definitely winning.
Outside of work
Testing marketing ideas, building brands, and getting way too excited about a really good landing page.
Example: this website ✨